SleepScore Store FAQ

How much is shipping?

We offer free shipping to the 48 contiguous United States. Most of our products also ship to Alaska, Hawaii and Canada at a $20 (USD) flat fee, unless noted otherwise.

What payment methods do you accept?

  • Credit card including Visa, Mastercard, American Express and Discover
  • Debit/bank card
  • Apple Pay

Do you ship to P.O. boxes?

Most of our products ship to P.O. boxes with the exceptions for larger items. We will notify you directly if your product cannot be shipped to a P.O. box. For product specific questions, please email support@sleepscorelabs.com.

When will my order ship?

Most of our items ship within 3-7 business days. Please note that due to varying shipping timing and rates across our product offerings, we cannot guarantee the timeline that an order will ship. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

What is your return policy?

If the product does not meet your standards it can be returned within 30 days. Please email support@sleepscorelabs.com for return instructions.

Can I place a bulk order?

Please contact us at support@sleepscorelabs.com and we will be happy to assist you in placing a bulk order.

Can I use my FSA/HSA card?

At this time, we do not accept FSA and HSA cards for payment; however, certain products may be eligible for FSA and HSA reimbursement. We recommend contacting your plan administrator.

What is your Price Match Guarantee?

For Price match Guarantee and 30-Day Extended Warranty details, please refer to our Terms of Service.
https://www.sleepscore.com/sleepscore-terms-of-service/#pmew

What is your 30-Day Extended Warranty?

For Price match Guarantee and 30-Day Extended Warranty details, please refer to our Terms of Service.
https://www.sleepscore.com/sleepscore-terms-of-service/#pmew

What are SleepScore Validated products?

While all products in the SleepScore Store meet our high standards, products that receive ‘validated’ status have been evaluated at a higher level.

Scientific evidence of sleep improvement published in peer-reviewed journal

or

Improvement in sleep in a SleepScore Labs scientific validation study

and

Trusted brand
Positive reviews
Transparency of any possible side effects
Broad consumer appeal
Quality materials and/or ingredients
SleepScore Expertly Selected Products
Our team of researchers test all products to ensure that everything in the SleepScore Store meet the following high standards:

Trusted brand
Positive reviews
Transparency of any possible side effects
Broad consumer appeal
Quality materials and/or ingredients

Where can I get more information on the SleepScore App?

For more information on our sleep tracking up, please visit https://www.sleepscore.com/sleepscore-app/.

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