What should I do before my first night’s sleep?
Download the SleepScore Max app from the Apple® App store or Google Play™ by searching for SleepScore Max. Then, set up your account through the app. Please fill out the entire profile as that information enables us to provide you with the most customized experience. After you set up the device, follow the on-screen instructions to pair your compatible smartphone to the SleepScore Max unit.
Once paired, place the unit on a surface close to you with it facing your chest. The device must be between 1.3 to 3.9 feet of you, ideally about an arm’s length away. The bottom of the unit should be just above the top of your mattress. Avoid placing any items in front or around the device.
Using the SleepScore Max app, check the screen graph showing your breathing. This will indicate that your smartphone is connected to the unit. Before you go to sleep, answer the lifestyle questions in the Sleep Guide. When complete, press “Start Sleep Tracking” to begin your session.
How do I pair the SleepScore Max unit to my smartphone for the first time?
Make sure Bluetooth® and WiFi are activated on your smartphone. Download the SleepScore Max app from the Apple® App Store or the Google Play™ store. Once complete, open the app and complete the registration and app tour.
Next, connect the SleepScore Max to a power outlet. With the app open, tap on “Connect your SleepScore Max.” You’ll see a list of available Bluetooth® devices. From this list, select “SleepScore Max” and pair within one minute of plugging in the SleepScore Max. A steady green LED light on the device indicates that you have paired successfully.
Can two people use SleepScore Max at one time?
The device can only record one person’s sleep at a time; however, different people can use the same device if they are using it at separate times. Each user should create their own account, so that they can access their own personal sleep history and receive personalized advice.
Be sure to place the SleepScore Max unit next to the person who is tracking their sleep. SleepScore Max can distinguish between two people in a bed, but will record the person closest to the unit.
Currently, two units cannot be used in the same room at the same time as they will interfere with each other and produce misleading results. You can use multiple units in the same home though, as long as they are in different rooms.
Follow the instructions below to pair your device if using multiple units in your home.
When you are pairing your smartphone to your unit for the first time, please ensure that any other SleepScore Max devices in your home are switched off.
Power up only your specific SleepScore Max unit – this means that only your unit and its unique identifier code will be visible on the Bluetooth® pairing screen on the app.
Pair your unit to your smartphone within one minute of plugging in the unit
How do I charge the device?
The SleepScore Max is not battery-operated. It needs to be plugged in to track your sleep. Because it uses very little power compared to most household appliances, we recommend leaving the unit plugged in. This facilitates a faster reconnection process via Bluetooth. We also recommend charging your smartphone while tracking your sleep to avoid your smartphone’s battery running out of power.
Do I have to use the same smartphone every night to monitor my sleep?
No, you can use any smartphone as long as you download the SleepScore Max app and log in to your account. After logging in using the email and password associated with your account, use the app to pair the smartphone to your SleepScore Max unit.
When in range, your SleepScore Max unit should automatically re-connect with the last device it was connected to. Therefore, if you change smart device, ensure Bluetooth® is turned off on the device you do not wish to use.
What does the LED light on the device tell me?
The front-left LED light can be green, yellow, red, or off. This light communicates the status and activity of the SleepScore Max unit as well as its connection to your smartphone.
A flashing red light means the SleepScore Max unit has not been paired to a smartphone.
A steady red light means Bluetooth® is not paired or the smartphone is out of range of the SleepScore Max unit.
A steady green light means SleepScore Max is paired and ready to begin sleep monitoring when you wish to do so.
A flashing green light means SleepScore Max is in sleep-monitoring mode. This light will fade out 15 seconds after beginning sleep-monitoring mode.
A steady yellow light indicates a firmware upgrade is taking place.
Does the device start or stop automatically?
No, in order to most accurately track your sleep, tap ‘Start Sleep Tracking’ on the Sleep screen for sleep tracking to begin. Make sure your SleepScore Max is correctly set up and connected to your smartphone. SleepScore Max will keep going until you stop tracking your sleep, up to a limit of 14 hours.
Do other items on my bedside table interfere with the unit?
To ensure that your reading is as accurate as possible, please avoid placing items between yourself and your SleepScore Max device. Keep the area clear as even common beside items, such as a glass of water, can affect the technology if they’re in the way.
Can I place my phone on top of or leaning against the device?
No, please do not leave your phone touching your SleepScore Max device. It is best to place it behind or beside the unit while you are sleeping.
Will my SleepScore Max interfere with any other electronic devices in my room?
No, your SleepScore Max unit will not interfere with the devices in your room. It has no effect on your TV, radio, or phone.
Will other electrical devices interfere with my SleepScore Max?
Placing your smartphone in between you and your SleepScore Max unit while you are sleeping can interfere with the sensors. Before you start tracking your sleep, place your smartphone behind or beside the SleepScore Max unit.
Will air conditioning or an electric fan interfere with the device?
Using objects with moving parts, such as an electric fan, in the vicinity of your SleepScore Max may impair its performance. To ensure minimal interference, keep objects with moving parts more than 3.9 feet away from the device. Electric fans are best placed to the side, behind, or above your unit.
Will my SleepScore Max work if I sleep with an electric blanket?
Yes, electric blankets have not been found to alter data captured by SleepScore Max.
Are there conditions that may prevent the unit from working?
By keeping the unit in a dry environment and following the instructions in the User Manual, the unit should work when it is connected to a power source. For proper functioning, storage conditions should be within 41°F to 95°F, and 30% to 85% relative humidity.
Do I have to keep my SleepScore Max unit plugged in all day, or can I just plug it in when I go to bed?
The SleepScore Max unit only needs to be plugged in when you are tracking your sleep. However, the unit uses very little power compared to most household appliances. Leaving the unit plugged in facilitates a faster reconnection process via Bluetooth®.